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FAQ – Welcome to FlameCraft

FAQ

You Have a Query ? We have them answered HERE !

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  • How to - Transfer Name of Indane Gas Connection to a Family Member:

    A family member is defined as either Father, Mother, Son, Daughter, Brother or Sister. An ID proof and address proof document is required to be submitted to the Indane Gas distributorship at the time of transfer. The declaration form has to be filled out and duly signed by both the the Transferor and the Transferee. This form should then be submitted to the distributor.


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  • How to - Transfer Name of Indane Gas Connection to Outside of the Family:

    A valid LPG connection held in the proper manner with all KYC documents in place can be transferred by a citizen to a person outside his or her family. An ID proof and address proof document must also be submitted at the time of transferring the connection for the distributor’s records and to maintain legality in the transaction. Both the Transferor and Transferee have to sign the declaration form.


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  • How To - Transfer Name of Connection without Consent from the Transferor:

    If a person holds an SV and equipment from a particular distributor but a letter of consent cannot be acquired from the Transferor for whatever reason, the connection can still be transferred. The Transferee need only fill out and duly sign the declaration form and submit the required ID and address proof.


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  • How to - Transfer Name of Connection Due to the Death of the Connection Holder:

    The next of kin/legal heir of an LPG consumer can have the connection transferred to his/her name in the unfortunate event of the death of the original connection holder. In order to transfer the connection on these grounds, a death certificate and KYC documents must be submitted to the distributor.


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  • How To - Name Correction of Consumer

    In case consumer’s name/surname /spelling of name, surname was wrong or to be changed then the KYC form has to be submitted


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  • How To - Change address locally ?

    If you are shifting your residence to another location in the same or nearby area (In our supply area) following document are required:

    • Fill the KYS Form
    • 1 Copy of Passport size photo
    • Copy of Identity Proof
    • Copy of Address Proof
    • Copy of Blue Book or Original money deposit receipt

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  • How To - Transfer connection from one distributor to another within the State ?

    If you are shifting your residence to another location in the same city, following document are required :

    • Original deposit money deposit receipt ( s v paper )
    • 2 copies of passport size photographs
    • Distributor SAP CODE & Distributor Details
    • Identity proof
    • Address proof
    • Customer should be present at the time of applying for TTV

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  • How To - Transfer connection from one distributor to another in a different State ?

    If you are shifting your residence to a new location in a different city /state, Cylinder(s) & Regulator should be returned to the distributor. Following documents are required:

    • 2 copies of passport size photo
    • Consumer’s present address proof
    • Consumer should be present at the time of apply for TTV

     


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  • How To - Re-activate a De-activated connection ?

    Submit the following documents:

    • Fill the KYC & Deactivation form
    • 1 copy of passport size photo
    • Identity proof
    • Address proof
    • Blue Book or Original money deposit receipt

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  • How To - Surrender a connection ?

    • Cylinder(s) & Regulator should be returned to the Distributor
    • Customer should be present at the time of surrender
    • Original money deposit receipt(S V paper) & Blue Book to be submitted

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  • How To - Get safe custody of your connection ?

    • Cylinder(s) & Regulator should be returned to the Distributor
    • Customer should be present at the time of procuring safe custody
    • Original money deposit receipt(S V paper) & Blue Book to be submitted

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  • What is Mandatory Inspection ?

    Consumer must insist on a mandatory inspection of the LPG installation once in 2 years by the trained mechanic. This service is available on payment of the requisite charges approved by Oil Marketing Companies. This will help in safe up keep of the domestic LPG installation.


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  • What is the procedure for replacement of lost/defective cylinder / regulator ?

    In case of replacement for loss of cylinder/regulator, an Undertaking from the customer is to be given on plain paper to the distributor along with the blue book .

    Replacement of lost/defective Cylinders/Regulators can be done in the following cases:

    Cylinders:

    • Cylinders damaged are replaceable at tariff cost to the customer.
    • Cylinder lost due to theft or any such reason, will be replaced at Penalty charges (prices may change as applicable) provided that an established cases of theft and General Diary from police is submitted.

    Regulators:

    • Regulators with broken or damaged body, broken outlet nozzle, missing top or Bakelite ring, opened and re-riveted ones will be replaced at Normal Tariff.
    • Regulator lost due to theft or any such reason, will be replaced at Penalty charges (prices may change as applicable) provided that an established cases of theft and General Diary from police is submitted.